CORPORATE TRAINING
Performance Improvement Programs
- will address specific issues relating to performance. Many
of the programs listed under categories address performance in an in-direct way. The programs listed here
directly impact performance. The individual programs listed below can be used as stand alone
programs or can be combined to meet the special needs of the organization.
Personal Improvement Programs
include:
- Telephone Skills - Suggestions and opportunities for improving our telephone skills that
are sometimes taken for granted.
- Customer Service - A definition of customer service and what makes up good customer service. A
four step process for handling the difficult customer.
- Employee Orientation - How to welcome the new employee so that the person will feel
comfortable
in a new environment.
Performance Assessment and Analysis - A systematic approach to performance assessment
and analysis.
Myers-Briggs Personality Type Indicator - Knowing your personal personality type
enables an employee to better understand his or her own thoughts and behaviors. Knowing the personality
types of your co-workers can improve working relationships and productivity. A program that
can benefit both the employer and the employee.
Enhancing Personal Effectiveness - An objective approach to looking at employee
strengths and areas for improvement.
Time Management - Everyone is pressured to do more today with less time. Learn
some simple time management techniques that help managers feel more in charge of the clock.
Presentation Skills - How to communicate complex information in a short period of time
and not put your audience to sleep. Tips on interactive audience participation.
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