McCann School of Business and Technology


CORPORATE TRAINING

     Performance Improvement Programs - will address specific issues relating to performance. Many of the programs listed under categories address performance in an in-direct way. The programs listed here directly impact performance. The individual programs listed below can be used as stand alone programs or can be combined to meet the special needs of the organization.

Personal Improvement Programs include:
  • Telephone Skills - Suggestions and opportunities for improving our telephone skills that are sometimes taken for granted.


  • Customer Service - A definition of customer service and what makes up good customer service. A four step process for handling the difficult customer.


  • Employee Orientation - How to welcome the new employee so that the person will feel comfortable in a new environment.


  • Performance Assessment and Analysis - A systematic approach to performance assessment and analysis.


  • Myers-Briggs Personality Type Indicator - Knowing your personal personality type enables an employee to better understand his or her own thoughts and behaviors. Knowing the personality types of your co-workers can improve working relationships and productivity. A program that can benefit both the employer and the employee.


  • Enhancing Personal Effectiveness - An objective approach to looking at employee strengths and areas for improvement.


  • Time Management - Everyone is pressured to do more today with less time. Learn some simple time management techniques that help managers feel more in charge of the clock.


  • Presentation Skills - How to communicate complex information in a short period of time and not put your audience to sleep. Tips on interactive audience participation.


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