• Telephone Skills - Suggestions and
opportunities for improving our telephone
skills that are sometimes taken for
granted.
• Customer Service - A definition of
customer service and what makes up
good customer service. A four step
process for handling the difficult customer.
• Employee Orientation - How to welcome the new employee so that the person will feel comfortable in a new environment.
• Performance Assessment and Analysis - A systematic approach to performance assessment and analysis.
• Myers-Briggs Personality Type Indicator - Knowing your personal personality type enables an employee to better understand his or her own thoughts and behaviors. Knowing the personality types of your co-workers can improve working relationships and productivity. A program that can benefit both the employer and the employee.
• Enhancing Personal Effectiveness - An objective approach to looking at employee strengths and areas for improvement.
• Time Management - Everyone is pressured to do more today with less time. Learn some simple time management techniques that help managers feel more in charge of the clock.
• Presentation Skills - How to communicate complex information in a short period of time and not put your audience to sleep. Tips on interactive audience participation.
